Refund Policy

At Jay Namkeen, customer satisfaction is very important to us. We take care to ensure that our products are prepared, packed, and delivered with the highest quality standards. However, as we deal in perishable food items, refunds are subject to certain conditions.

1. Refund Eligibility

Refunds will be considered only in the following cases:

1. You received the wrong product.
2. The product was damaged during delivery.
3. The product was expired or spoiled upon delivery.

👉 Refunds are not provided for reasons such as taste preferences, minor packaging dents, or delays caused by courier partners.

2. Reporting an Issue

1. Any issue must be reported within 24 hours of delivery.
2. You must provide clear photos or videos of the product and packaging.
3. Our team will review and confirm eligibility before processing a refund.

3. Refund Process

1. Once approved, refunds will be processed within 5–7 business days.
2. Refunds will be credited to the original payment method.
3. For Cash on Delivery (COD) orders, refunds will be made via bank transfer or digital wallet after confirmation.

4. No Refund Policy for Opened/Used Items

Due to food safety concerns, products that have been opened, used, or consumed cannot be refunded. Please check your order carefully before opening.

5. Contact Us

For refund-related queries, please contact our support team:

📧 jaynamkin@gmail.com

📞 +91 90330 42120

We are here to assist you and ensure that your experience with Jay Namkeen remains positive.